Privacy Policy

1. Introduction

Encyphir Risk Management ("Encyphir," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website and services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and mailing address provided through forms, phone calls, or email.
• Case Information: Details about your matter, persons of interest, and investigation objectives shared during consultations or engagements.
• Payment Information: Billing details processed through our secure payment processors. We do not store full payment card numbers.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide investigative and consulting services
• Communicate case updates, reports, and billing information
• Comply with legal obligations and professional licensing requirements
• Improve our website and service offerings
• Prevent fraud and protect the security of our systems

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Confidentiality of Client Information

All client information and case details are treated as strictly confidential. Encyphir maintains internal information security protocols to prevent unauthorized access, disclosure, or misuse of client data. Our investigators and staff are bound by confidentiality obligations, and NDAs are available upon request.

We will not disclose client information to third parties except as necessary to perform contracted services, comply with a valid legal process (such as a court order or subpoena), or as otherwise required by law.

5. Recording and Monitoring of Phone Calls and Communications

Encyphir may record or monitor telephone calls, text messages, and other electronic communications for quality assurance, training, compliance, and documentation purposes.

5.1 Consent to Recording

By contacting us by phone, text, or electronic communication, you consent to the recording and monitoring of that communication. Where required by applicable law, we will provide verbal or written notice at the outset of a call that the conversation may be recorded.

5.2 State-Specific Notice Requirements

Recording consent laws vary by state. Encyphir operates under and complies with applicable federal and state wiretapping and recording laws, including:

• California (Cal. Penal Code § 632): California is an all-party (two-party) consent state. All parties to a confidential communication must consent to recording. When calling from or to California, we will notify you that the call may be recorded before recording begins.
• Florida (Fla. Stat. § 934.03): Florida is also an all-party consent state. All parties must consent to the interception or recording of oral, wire, or electronic communications. We provide notice and obtain consent before recording calls involving Florida parties.
• Federal Law (18 U.S.C. § 2511): Under federal wiretapping law, at least one party to the communication must consent to recording. Our practices meet or exceed this requirement in all jurisdictions.
• Other States: Many states require only one-party consent. We comply with the more stringent standard applicable to the communications involved. If you prefer a call not be recorded, you may request this at the start of the conversation.

5.3 Investigative Recordings

Recordings made in connection with a client's investigation (such as recorded interviews, surveillance audio, or evidence gathering) are governed by applicable state and federal wiretapping, eavesdropping, and consent laws in the jurisdiction(s) where the recording occurs. Encyphir investigators do not record communications without legal authority to do so.

Clients who request services involving audio or video recording, monitoring, or surveillance are solely responsible for ensuring that their requested use complies with applicable law. Encyphir will advise clients of legal limitations and will decline engagements that would require unlawful recording.

5.4 Retention of Recorded Communications

Recorded communications are retained for the period necessary for the applicable business, legal, or compliance purpose, after which they are securely deleted. Case-related recordings are retained in accordance with the terms of your service agreement.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to analyze site traffic and improve user experience. You may disable cookies through your browser settings; however, some features of our website may not function properly without them. We use analytics services (such as Google Analytics) that collect anonymized usage data subject to their own privacy policies.

7. Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, managing client communications, or providing investigative support. These providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

8. Data Security

We implement administrative, technical, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No data transmission over the internet or storage system is completely secure, however, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any applicable rights, contact us at privacy@encyphir.com.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: