Trusted Professionals Ready to Help

Craig Biggs
Founder & CEO

Ruby Park
President

Marcus Holloway
VP of Business Development

Isabella Joven
Director of Case Management
Jeremy Mason
Director of Operations - Florida

Scott Kelly
Consultant

Dave Houts
Consultant

Troy Sander
Consultant
The People Behind the Work
Honorably retired law enforcement sergeant and two-time PI firm founder, Craig leads Encyphir with command-level expertise spanning criminal investigations, corporate physical security, executive protection, and enterprise risk management. Forged in law enforcement and proven across some of the most demanding security environments in the industry.
View full profileSecond-generation maritime security professional and retired coastal sheriff's lieutenant with 25+ years of experience spanning marine enforcement, smuggling interdiction, and port-corruption task forces through corporate due diligence and supply chain investigations.
View full profileOver two decades of law enforcement support experience spanning evidence processing, 911 dispatch supervision (including Hostage Negotiation Team dispatch), OSINT research, and executive security coordination. Isabella brings investigative discipline and operational precision to every case.
View full profileRetired Cotati P.D. Sergeant with nearly 25 years of service, Dave served as agency training manager and SWAT team leader, and has been an academy instructor at the Santa Rosa Junior College Public Safety Training Center since 1989. A 2024 nominee to the US Police and Fire Championships Hall of Fame, he has earned over one hundred medals across fourteen editions of the games.
View full profileRetired Placer County Sheriff's Captain with 27 years of service, Troy oversaw field operations, internal affairs, training, personnel, and high-level critical incidents as executive command staff, including roles as Support Services Commander, Field Operations Commander, and Investigative Lieutenant.
View full profileAbout Encyphir Risk Management
Encyphir Risk Management was founded by former law enforcement professionals who saw a consistent gap in the private investigation industry: firms that marketed aggressively but lacked the investigative depth to deliver court-admissible, defensible results. Our founders built Encyphir to fill that gap, combining decades of hands-on criminal investigative experience with the operational standards of law enforcement.
Our team includes former homicide detectives, patrol sergeants, 911 dispatch supervisors, SWAT operators, and intelligence professionals. Every senior investigator on our team comes from a background where the quality of their work had real consequences. We carry that standard into every engagement we take on, whether it is a discreet infidelity investigation or a complex multi-jurisdictional corporate fraud case.
We are licensed in California and Florida and operate nationwide through a network of vetted sub-contractor investigators. Every case is managed directly by a senior licensed investigator from intake through final report. We do not hand cases off to junior staff or uncredentialed third parties.
Our clients include individuals, law firms, corporations, school districts, insurance carriers, and government agencies. What they have in common is a need for accurate, documented, legally defensible findings, delivered with discretion. That is what we provide.
Let's Get to Work.
Whether you need a targeted background check or a complex multi-jurisdictional investigation, our team is ready to help. Every initial consultation is 100% free and completely confidential - no obligation, just honest guidance on your options.